Privacy Policy - Agent Smith

1. Introduction

At Agent Smith ("we", "our", "the Company"), we value the privacy of our clients and users ("you", "Client"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use our products, services, or visit our website.

This Policy applies to all personal data collected through:

our website and online forms,
services and platforms offered by Agent Smith,
email communications,
any other interaction related to our services.

2. What data do we collect?

We collect different types of personal information, which may include:

a) Contact data: Name, surname, email address, phone number, company or business name.
b) Usage and technical data: IP addresses, device type, browsing data, and service usage metrics.
c) Billing data: Payment information, billing details, subscription data.
d) Other information provided directly: when communicated through forms, chats, or support requests.

3. How do we use your information?

We use the information collected to:

Provide and improve our services.
Manage accounts and communications.
Process payments and invoices.
Respond to support requests or inquiries.
Comply with legal or regulatory obligations.
Analyze trends and platform usage.

4. Who do we share your data with?

We may share personal data with:

Technology service providers and third-party platforms that help us operate (for example, hosting, email, payment, or analytics services).
Legal authorities when required by law or to protect our rights.
Business partners when you have given your explicit consent.

Whenever information is shared with third parties, we do so under agreements that ensure an adequate level of data protection and in accordance with applicable laws.

5. Legal bases for data processing

Personal data processing is carried out on legal bases such as:

Consent of the data subject.
Execution of a contract or business relationship.
Applicable legal obligation.
Legitimate interests of the provider (for example, for security or customer service).

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, provide active support, comply with legal obligations, or resolve disputes. Once no longer needed, data is securely deleted.

7. Data Subject Rights

You have rights over your personal data, including:

Right of access to information.
Right to rectification of inaccurate data.
Right to request deletion or restriction of processing.
Right to object or data portability (as applicable).
Right to withdraw your consent at any time.

To exercise any of these rights, contact us through the contact information at the end of this policy.

8. Data Security

We implement reasonable technical and organizational measures to protect the confidentiality, integrity, and availability of your data, such as access controls, encryption where appropriate, and monitoring protocols to prevent unauthorized access.

9. Changes to this Policy

We may update this Privacy Policy at any time. We will inform the "last updated" date at the beginning of the document. Continued use of our services after changes constitutes acceptance of the revised version.

10. Contact

If you have questions, concerns, or wish to exercise rights related to your personal data, you may contact:

Email: hola@agentsmith.agency